Fortunately, this doesn't happen very often. If for some reason, your chosen product does not work or has been damaged, you can return it to us for a refund or replacement. The following explains your options:

All you need to do is contact the Web Customer Services Team, who will arrange for the return or refund of the phone at no extra charge to you. Once we have received the returned goods in their original packaging, we will arrange for a replacement product or refund to be sent to you. Unfortunately we will not be able to offer an exchange if there is any accidental or physical damage to the returned item. We can, however, arrange a repair for you.

Our Web Customer Services team can be contacted at web.orders@phones4u.co.uk or call them on 0844 871 2234 (Monday to Friday 9am-6pm, Saturday 10-4pm).

All our products are supported by a full 12-month manufacturer's warranty. If your phone develops a fault within the first 12 months, we are pleased to arrange for the return of your phone at no extra cost to you for repair at our authorised repair centre.

Please note that where possible faulty phones should be taken to your local Phones 4u high street store. To make arrangements for the repair of your phone, if this is not possible please contact our Web Customer Services team to arrange a repair at

Please note that some faults are not covered by the manufacturer's warranty, for example accidental & liquid damage. Be aware that damp atmospheres & extreme changes in temperature (e.g. leaving your phone in a car overnight) may cause problems with liquid damage. Your statutory rights are not affected.

* 3 Customers can contact 3 Customer Service on 08707 330 424, Monday-Friday 8am-8pm to arrange for handsets to be repaired.

The mobile phone you have purchased from Phones4u should have all the necessary setting pre-loaded on to enable you the send and receive picture/video messages (MMS). If for some reason you are unable to send and receive MMS messages please try the following process. If you are still in any doubt about how to set-up your phone for MMS, you should contact your network provider who will be able to guide you through the process. Start by selecting either your network provider or mobile phone manufacturer from the list below and following the on-screen instructions provided. If your specific manufacturer or network is not available you will need to call your network provider.

Network Provider Settings	Manufacturer Settings

The mobile phone you have purchased from Phones4u should already be set-up for WAP, if this is not the case then this can be corrected in two ways. You can have the settings sent to your mobile phone via SMS or contact your network provider who will be able to guide you through the process, specific to your requirements. Please follow this simple process that allows WAP settings to be sent straight to your mobile phone, via a text message (SMS). You can begin by selecting either your network provider or phone manufacturer and following the instructions. If your manufacturer or network is not shown below you will need to call your network provider.

Network Provider Settings	Manufacturer Settings

To receive an update and track the progress of a faulty handset that has been sent for repair please click here