Your handset should be connected within 48 hours of you receiving it by post. If you receive your phone after 1pm on a Friday or Saturday, please allow up to the following Tuesday morning for it to be connected.

However, if your handset is still unconnected after the above stated time, please fill in the following form (CLICK HERE) or contact our Web Customer Services Team on 0870 905 0416.

Your O2 PIN number is 0000, all O2 handsets require you to enter a PIN code before they can be used.

You should contact your network provider to get a PUK code to unlock the handset. The network numbers to call are as follows:

	0870 2410 202 or CLICK HERE
	0797 3100 150
	0870 7330 333
	0845 4125 000
	0845 6000 789
	0870 0700 191 (Contract)
	0783 6191 191 (Pay As You Go)
	0800 0322 111

To assist our customers, all pay as you go handsets (with the exception of T-Mobile) are opened, inspected and connected prior to shipping. This saves time in calling the network and connecting the handset, as you simply open the box, add credit (unless credit is pre-loaded), then start using your phone straight away.

The handset has been pre-connected for you, although you will still have to call the network on the number provided with your phone in order to register your details.

To assist our customers, all pay as you go handsets (with the exception of T-Mobile) are opened, battery and SIM card inserted and then connected prior to shipping. This saves time in calling the network and connecting the handset, as you simply open the box, add credit (unless credit is pre-loaded), and then start using your phone straight away.